This Privacy Policy applies to personal information collected through the www.custosprivate.com website (the “Site”) and in connection with enquiries or services initiated through the Site.

Custos Concierge FZCO may collect limited technical information relating to the use of the Site, such as browser type, device information, IP address, access times and visit duration, where such information is made available through the operation of the Site. This information may be used for security, technical administration and the maintenance or improvement of the Site.

Personal information may also be provided voluntarily when a principal contacts Custos Concierge FZCO or requests its services. Depending on the nature of the enquiry or mandate, this may include name, contact details, billing information, delivery information, identification information and other information reasonably necessary for the execution of the requested service.

Custos Concierge FZCO processes personal information only where reasonably necessary to respond to enquiries, execute mandates, process transactions, arrange sourcing, acquisition, logistics or delivery, maintain business and transaction records, comply with legal or regulatory obligations, and protect its legitimate business interests.

Custos Concierge FZCO does not sell, rent or lease personal information to third parties. Personal information may be disclosed only where reasonably necessary for the execution of a requested service, transaction or mandate, where required by law or regulation, or where otherwise authorised by the principal. Such recipients may include logistics providers, couriers, suppliers, professional advisers or other service providers involved in the relevant mandate.

All credit and debit card details are processed exclusively through Telr, a PCI-DSS compliant payment gateway. Custos Concierge FZCO does not store credit or debit card details, and no card data is transmitted through or stored on this Site. Custos Concierge FZCO does not pass debit or credit card details to third parties.

Custos Concierge FZCO maintains reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration or loss. However, no method of transmission or storage of information over the Internet can be guaranteed to be completely secure.

Custos Concierge FZCO may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including the execution of mandates, accounting and transaction record-keeping, compliance with legal and regulatory obligations, dispute resolution and the establishment or defence of legal claims.

Where necessary for the execution of a mandate, personal information may be processed or transferred outside the United Arab Emirates, including where suppliers, logistics providers or other service providers involved in the mandate are located in another jurisdiction.

Custos Concierge FZCO is not responsible for the privacy practices or policies of third-party websites to which the Site may link. Where personal information is provided directly to a third party, that third party’s own privacy terms and practices may apply.

Subject to applicable law, individuals may request information concerning personal information held about them and may request the correction of inaccurate information, deletion where legally available, or restriction of certain processing. Requests may be submitted to office@custosprivate.com.

Custos Concierge FZCO may update this Privacy Policy from time to time to reflect changes to its practices, services, legal requirements or applicable standards. Users are encouraged to review this page periodically. Updates will become effective on the date they are published on the Site.

For any privacy-related enquiry or request, please contact office@custosprivate.com.