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TERMS OF USE

PAYMENT

PAYMENT

Custos Private Office is the trading name of Custos Concierge FZCO (IFZA Licence No. 41167), operating under the licensed activities of Concierge Services and Personal Shopping Services, Dubai, United Arab Emirates.Access to this site is reserved for individuals introduced to Custos Private Office through existing networks. The information presented is for reference only and does not constitute an offer, solicitation, or invitation to engage in any transaction.United Arab Emirates is our country of domicile. All disputes arising in connection with this site shall be governed by the laws of the UAE and heard only by a court of competent jurisdiction in the UAE.Custos Concierge FZCO owns, maintains, and operates this site. All content, name, logomark, and visual identity is the exclusive property of Custos Concierge FZCO. Reproduction or use of any material without prior written authorisation is prohibited. Custos Private Office reserves the right to modify or discontinue access to this site at any time without notice.By accessing this site, you confirm that you are at least 18 years of age. Custos Concierge FZCO will not trade with or provide any services to individuals or entities designated under OFAC programmes or located in OFAC sanctioned countries, in accordance with the laws of the UAE.Custos Concierge FZCO accepts payment by Visa and Mastercard in EUR, and by AMEX in AED, as well as wire transfers in EUR, AED, and USD. Payment by card is processed exclusively via secure payment link issued directly to the principal upon receipt of invoice and agreement of terms. No card data is entered on or transmitted through this site. The currency confirmed at mandate will be the same currency charged to the card and printed on the transaction receipt. The cardholder must retain a copy of transaction records.

Once payment is received, a confirmation will be sent by email within 24 hours, specifying the amount, mandate reference, and applicable next steps.


Cancellation requests must be submitted in writing to office@custosprivate.com within 24 hours of payment. Refunds will be made to the original payment method. Please allow up to 45 days for the refund to be completed. Custos Private Office reserves the right to retain fees for any portion of the mandate already executed.


Refunds will be processed only through the original mode of payment. Refunds for procured goods are subject to the return policy of the original retailer or seller. Custos Private Office acts solely as coordinating office in relation to the acquisition — acquisition fees and shipping fees are non-refundable. Certain mandates — including bespoke sourcing, time-critical acquisitions, and third-party commitments — are non-refundable. Where this applies, it will be confirmed in writing before any payment link is issued.


Where a mandate involves physical delivery, shipping costs and estimated timelines will be specified in the final invoice. Customs duties are the sole responsibility of the principal. Multiple shipments within a single mandate may result in multiple postings to the cardholder's monthly statement.

Once payment is received, a confirmation will be sent by email within 24 hours, specifying the amount, mandate reference, and applicable next steps.


Cancellation requests must be submitted in writing to office@custosprivate.com within 24 hours of payment. Refunds will be made to the original payment method. Please allow up to 45 days for the refund to be completed. Custos Private Office reserves the right to retain fees for any portion of the mandate already executed.


Refunds will be processed only through the original mode of payment. Refunds for procured goods are subject to the return policy of the original retailer or seller. Custos Private Office acts solely as coordinating office in relation to the acquisition — acquisition fees and shipping fees are non-refundable. Certain mandates — including bespoke sourcing, time-critical acquisitions, and third-party commitments — are non-refundable. Where this applies, it will be confirmed in writing before any payment link is issued.


Where a mandate involves physical delivery, shipping costs and estimated timelines will be specified in the final invoice. Customs duties are the sole responsibility of the principal. Multiple shipments within a single mandate may result in multiple postings to the cardholder's monthly statement.