TERMS OF USE
Custos Private Office is the trading name of Custos Concierge FZCO (IFZA Licence No. 41167), operating under the licensed activities of Concierge Services, E-Commerce, Personal Shopping Services, Events Organizing & Managing and Marketing Management, Dubai, United Arab Emirates.
Custos Concierge FZCO owns, maintains and operates the www.custosprivate.com website (the “Site”).
Access to this Site is reserved for individuals introduced to Custos Concierge FZCO through existing networks.
The information presented on this Site is for reference only and does not constitute an offer, solicitation or invitation to engage in any transaction.
Custos Concierge FZCO is an independent private office and is not affiliated with, endorsed by, sponsored by, or acting as an authorized dealer or representative of any brand, manufacturer, retailer, marketplace or seller whose products or services may be sourced or coordinated on behalf of principals, unless expressly stated otherwise.
All trademarks, trade names and brand names referred to by Custos Concierge FZCO remain the property of their respective owners.
By accessing this Site or instructing Custos Private Office, you confirm that you are at least 18 years of age and legally capable of entering into the relevant transaction. Minors under the age of 18 may not register, transact through, or use the Site or the services of Custos Concierge FZCO.
Where account access, credentials or other restricted access to the Site are provided, the user is responsible for maintaining the confidentiality of such credentials and for any activity conducted through them.
United Arab Emirates is our country of domicile. These Terms and any dispute arising in connection with this Site or the services provided by Custos Concierge FZCO shall be governed by the laws of the United Arab Emirates and subject to the jurisdiction of the competent courts of the United Arab Emirates.
Custos Concierge FZCO owns, maintains and operates this Site. All content, name, logo mark and visual identity are the exclusive property of Custos Concierge FZCO. Reproduction, distribution or use of any material without prior written authorization is prohibited.
Custos Concierge FZCO reserves the right to modify, suspend or discontinue access to this Site at any time without notice.
CLIENT INFORMATION & COMPLIANCE
The principal is responsible for providing complete, accurate and up-to-date information necessary for the execution of any mandate, including, where applicable, identification, billing information, delivery details, product specifications and any information or documentation required for customs, logistics, payment or regulatory purposes.
Custos Concierge FZCO shall not be responsible for delays, additional costs, failed deliveries or inability to complete a mandate resulting from inaccurate, incomplete or outdated information supplied by the principal.
The principal agrees to use the services of Custos Concierge FZCO only for lawful purposes and to comply with all laws and regulations applicable to the acquisition, importation, exportation, possession and use of the goods or services concerned.
Custos Concierge FZCO reserves the right to decline, suspend or discontinue any mandate where it reasonably considers that the transaction may breach applicable law, customs requirements, sanctions, export controls or other regulatory obligations.
Custos Concierge FZCO will not knowingly trade with or provide services to any person, entity or jurisdiction where doing so would be prohibited under applicable sanctions, including applicable OFAC sanctions, United Nations sanctions and sanctions or restrictions implemented or recognized by the competent authorities of the United Arab Emirates, or under applicable anti-money laundering, counter-terrorist financing or other laws and regulations.
MANDATES & THIRD-PARTY ACQUISITIONS
Custos Concierge FZCO provides sourcing, acquisition, coordination and representation services based on the instructions of the principal.
Where goods or services are sourced from third-party boutiques, retailers, dealers, marketplaces, suppliers or service providers, availability, pricing, condition, delivery schedules, warranties, exchanges, returns and after-sales rights may be subject to the terms and policies of the relevant third party.
Custos Concierge FZCO does not guarantee the continued availability of any product or service until the relevant acquisition or third-party commitment has been completed.
Where Custos Concierge FZCO acts solely as a sourcing or coordinating intermediary, it does not assume the obligations of the manufacturer, brand or underlying third-party seller, except to the extent expressly agreed in writing or required by applicable law.
PAYMENT
Custos Concierge FZCO accepts payment by Visa and Mastercard in EUR, by American Express in AED, and by wire transfer in EUR, AED, GBP and USD, subject to availability of the relevant payment method at the time of transaction.
Card payments are processed exclusively through secure payment links issued directly to the principal following issuance of the relevant invoice or payment request. No card data is entered on or transmitted through this website.
Unless otherwise agreed in writing, the price and currency confirmed for the mandate will be the same price and currency charged to the card and reflected on the relevant transaction record.
Once payment has been received, a payment confirmation will be sent to the principal by email within 24 hours of receipt of payment.
The cardholder must retain a copy of the applicable transaction records, invoices, payment confirmations and Custos Concierge FZCO policies and Terms & Conditions.
SOURCING & ACQUISITION EXPENSES
Any costs and expenses reasonably incurred by Custos Concierge FZCO in connection with the sourcing, acquisition, collection, inspection, authentication, transportation or delivery of goods or services requested by the principal shall be borne by the principal.
Such expenses may include, without limitation, travel, accommodation, local transportation, courier services, shipping, logistics, insurance, authentication, inspection, storage and other third-party or operational costs directly related to the execution of the mandate.
Such costs may be invoiced separately or grouped under “Sourcing & Acquisition Expenses” or another appropriate expense category on the relevant invoice.
By instructing Custos Concierge FZCO to undertake a sourcing, acquisition or related mandate, the principal authorizes Custos Concierge FZCO to incur such expenses where reasonably necessary for the execution of the mandate, without requiring prior approval for each individual expense, unless otherwise expressly agreed in writing.
Concierge fees, shipping fees and Sourcing & Acquisition Expenses are non-refundable once incurred.
Any other costs, expenses, third-party charges or commitments reasonably incurred, paid or committed by Custos Concierge FZCO in connection with the execution of the mandate shall likewise remain payable by the principal and non-refundable once incurred or committed.
CANCELLATIONS, RETURNS & REFUNDS
Cancellation requests must be submitted in writing to office@custosprivate.com within 24 hours of payment.
Any cancellation request remains subject to the status of execution of the relevant mandate.
Concierge fees, shipping fees and Sourcing & Acquisition Expenses are non-refundable once incurred.
In addition, any acquisition costs, payments, third-party charges, commitments or other expenses already paid, incurred or irrevocably committed by Custos Concierge FZCO in connection with the mandate prior to receipt of the cancellation request shall remain payable by the principal and non-refundable.
Where a mandate has already been partially performed, Custos Concierge FZCO may retain or invoice the amounts corresponding to the services performed and expenses or commitments incurred up to the effective time of cancellation.
Refunds, where applicable, will be processed only through the original method of payment. Refund processing may take between 10 and 45 days, depending on the issuing bank or payment provider.
Refunds, exchanges or store credits relating to goods acquired from third-party sellers are subject to the return, exchange and refund policies of the relevant retailer, boutique, dealer, marketplace or supplier, unless Custos Concierge FZCO has expressly agreed otherwise.
Certain mandates, including bespoke sourcing, time-critical acquisitions, personalized goods and mandates involving irreversible third-party commitments, may be non-cancellable or non-refundable once execution has commenced or the relevant commitment has been made.
SHIPPING, DELIVERY & CUSTOMS
Where a mandate involves physical delivery, applicable shipping, logistics and related Sourcing & Acquisition Expenses will be communicated to the principal and may be itemized or otherwise identified on the relevant invoice or payment request prior to payment.
Shipping and delivery charges are determined on a transaction-by-transaction basis according to the origin and destination, nature, value and dimensions of the goods, the selected carrier and any special handling requirements. Applicable delivery charges will therefore be communicated to the principal before the relevant payment is completed.
Delivery times vary depending on the origin and destination of the goods, their availability, the selected delivery method, customs procedures and the relevant logistics provider. An estimated delivery timeframe will be communicated to the principal for the relevant mandate where applicable.
Unless expressly guaranteed in writing, any delivery timeframe communicated by Custos Concierge FZCO is an estimate only.
Custos Concierge FZCO may arrange delivery and hand delivery through international carriers, specialist logistics providers or private courier services where appropriate.
Where applicable, proof of delivery or delivery confirmation may be obtained from the relevant carrier, courier or recipient and retained as part of the transaction records.
The principal is responsible for ensuring that the requested goods may lawfully be imported into the destination jurisdiction and for providing any information or documentation required for customs clearance.
Customs duties, import taxes, clearance fees and other destination-related charges are the sole responsibility of the principal unless expressly agreed otherwise in writing.
Multiple shipments or payments relating to a single mandate may result in separate charges or transaction entries.
DELAYS & EVENTS BEYOND OUR CONTROL
Custos Concierge FZCO shall not be responsible for delays or failure to perform resulting from circumstances reasonably beyond its control, including acts or omissions of third-party sellers or service providers, carrier delays, customs procedures, government restrictions, strikes, natural events,
disruptions to transport or communications, or other events that could not reasonably have been prevented by Custos Concierge FZCO.
Where such circumstances affect a mandate, Custos Concierge FZCO will use reasonable efforts to coordinate an appropriate alternative where commercially practicable.
LIABILITY
Custos Concierge FZCO will perform its services with reasonable care and diligence.
To the extent permitted by applicable law, Custos Concierge FZCO shall not be liable for indirect, incidental or consequential losses arising from a mandate, including losses resulting from delays, changes in market value, loss of opportunity or the acts or omissions of independent third-party sellers, carriers or service providers.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
CHANGES TO THESE TERMS
Custos Concierge FZCO may change or update these Terms and other Website Policies from time to time to reflect changes to its services, requirements or applicable standards.
Users are encouraged to review these sections periodically. Updates will become effective on the date they are posted on the Site.
For any mandate already instructed or paid for, the version applicable to that mandate will remain the version made available to the principal at or before the relevant instruction, invoice or payment, unless otherwise agreed in writing or required by applicable law.
SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
Section headings are included for convenience only and do not affect the interpretation of these Terms.
